Privacy policy
At Mayville Vision LLC, we believe great vision care is built on trust. When you walk through our doors—or connect with us online—you’re not just another patient; you’re part of our community. That’s why protecting your personal information and medical history is at the heart of everything we do.
We collect basic details like your name, email, or phone number when you reach out through our website to request an appointment, and we may also gather technical information such as your browser type or IP address to keep our site running smoothly. Most importantly, when you become our patient, we also collect your health information—things like your eye exam results, prescriptions, and medical history—so we can give you the best personalized care possible.
As healthcare providers, we follow the rules of HIPAA (Health Insurance Portability and Accountability Act). That means your Protected Health Information (PHI) is handled with the highest level of confidentiality. Your records are used only for your care, for billing and insurance purposes, or when required by law. We never sell or share your personal or medical information for marketing purposes.
You also have important rights when it comes to your information:
You can request a copy of your records or ask us to correct them.
You can tell us how you’d like us to communicate with you.
You can ask us to limit how we use or share your information.
You can request a list of when your information has been shared.
And if you ever feel your privacy has been compromised, you can file a complaint with us—or directly with the Department of Health and Human Services—without fear of retaliation.
Behind the scenes, we use secure systems, encrypted electronic records, and locked storage to protect your information. Even our trusted business partners and vendors must meet HIPAA’s strict standards before they can work with us.
From the moment you schedule an appointment to the time you pick up your glasses, our promise is simple: we will treat your personal information with the same care and respect we treat your vision.